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Please read the terms and conditions below before booking.

 
 
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Booking at Urban Vogue Skin & Wellness Centre is an acknowledgment of the below terms:

TERMS & CONDITIONS

- PLEASE NOTE -

We would like your visit to be at a time most suited to you. To avoid disappointment please book early by either messaging our Facebook page, phoning 02 6766 3998 or booking online through the Urban Vogue website.

We understand that circumstances arise that do not allow you to keep your appointment, but please be courteous to us and our clients by calling 48 hours prior to your appointment to cancel if you are unable to make it.
If voucher is not presented at time of booking, a 50% deposit is required to secure appointment.
If you cancel with less than 48 hours’ notice you risk forfeiting your deposit. Last-minute cancellations will be considered as No Shows in which we exercise the right to charge 100% of the proposed booking cost if this is not adhered to.

ARRIVAL TIME

We require you to arrive 10 min prior to your treatment. This ensures you have time to relax with a complimentary foot soak beforehand. As a courtesy to all our guests, treatments finish on schedule, so plan your time carefully as late arrival could compromise the length of your treatment.

CANCELLATION/NON-ATTENDANCE

Our services are in high demand. We understand that circumstances arise that do not allow you to keep your appointment, but please be courteous to us and our clients by calling 48 hours prior to your appointment to cancel if you unable to make it. When you book an appointment, that appointment time is reserved exclusively for you.

Gift vouchers risk full forfeit if less than the appropriate cancellation notice is given and last minute cancellations will be considered as No Shows. We exercise the right to charge 100% of the proposed booking cost if this is not adhered too. Please note that we do not issue refunds. In the event of a cancellation, within our our cancellation terms a credit will be applied to your account.

PERSONAL BELONGINGS

 

To ensure a seamless experience, please be aware of our personal belongings policy:

•Client Responsibility: Your personal belongings are your own responsibility. This includes valuables like jewellery, electronics, wallets, and clothing.

•Secure Storage: Lockers are available for your use, however remember that their use is at your own risk. We recommend avoiding bringing valuables whenever possible. Please lock with the key provided and keep with you during your treatment.

•Loss or Damage: Urban Vogue is not liable for any lost, stolen, or damaged items while on our premises. Keep a close watch on your belongings.

•Valuables at Home: For a worry-free experience, consider leaving valuables at home.

•Electronics Caution: Exercise care with electronic devices; we are not responsible for any damage or loss.

By choosing Urban Vogue, you agree to adhere to this policy.

MEDICAL

Your health and well-being are our top priority. For your safety, you will be asked to complete a confidential consultation that includes questions regarding medical conditions. Our highly trained staff will ensure that your service is suitable.

Wheelchair Access: Unfortunately, Urban Vogue has no direct wheelchair access. Please ask us for any assistance you require to access the clinic, and we will do our best to assist you with your enquiry.

GIFT VOUCHERS

  • Gift vouchers are valid for three years from the date of issue. Once expired, they cannot be used, and any remaining balance is forfeited (please refer to https://consumer.gov.au/new-gift-card-laws)

  • Your gift voucher must be presented when booking to secure your appointment. Failure to provide a voucher or reference number will require immediate payment. Please ensure you bring the voucher with you to the clinic on the day of your treatment.

  • Gift vouchers are valuable; Urban Vogue cannot be held responsible for any lost or misplaced vouchers.

  • Vouchers are non-refundable, cannot be exchanged for cash, and their balances cannot be transferred to a new voucher. They are not legal tender or equivalent to credit or debit cards.

  • Any unused value on your voucher will not be refunded and will become the property of Urban Vogue.

  • Gift vouchers are issued for a monetary value, with any recommended treatments provided as a suggestion only. You may choose to apply the voucher value to other treatments or services at your discretion.

  • Lost, stolen, or damaged gift vouchers cannot be replaced or refunded.

    We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

MINIMUM AGE

Minimum age is 12 years of age and must be accompanied by a parent or guardian.

To maintain the wellness and relaxation of our Clinic, we kindly ask that you do not bring children to your clinic treatment.